This iPhone Cannot Be Used Because the Required Software Is Not Installed
25
NovJust as I was in the middle of installing iTunes my computer locked up. I rebooted and ran the installation again only to be presented with the following error after plugging in my phone:
A quick reinstall of iTunes left me in the same boat. It turns out that you have to remove several Apple products in a specific order before reinstalling iTunes. So open up your Control Panel then uninstall these components in the following order:
-
iTunes
- QuickTime
- Apple Software Update
- Apple Mobile Device Support
- Bonjour
- Apple Application Support*
At this point you can now install the newest iTunes and you should be able to sync your iPhone without any issues.
*iTunes 9 or later
Thanks U so much for the help..
great job men this has helped million of people thumbs up!!!
it helped me YAYYYYYYYYYY !!!!
OMG! I’ve been scratching my head for damn near two weeks now! You’re a total life saver!
Thank you so SO much! I was about the throw things!
I had tried itunes uninstall, change/repair, add software… everything. Finally, I tried this, and itunes recognizes my phone again! Thank you for posting this!
Genious!
Totally worked!
Thanks a million!!!
That worked like a charm, thanks.
This did not work for me. Any other suggestion??
I’ve tried this but it did not help. Also, I don’t have to uninstall Quicktime when removing the software, because it never installs with the other Apple other products. Help?
Thanks a lot, you helped me, ITunes recognizes my phone back.