This iPhone Cannot Be Used Because the Required Software Is Not Installed
25
NovJust as I was in the middle of installing iTunes my computer locked up. I rebooted and ran the installation again only to be presented with the following error after plugging in my phone:
A quick reinstall of iTunes left me in the same boat. It turns out that you have to remove several Apple products in a specific order before reinstalling iTunes. So open up your Control Panel then uninstall these components in the following order:
- iTunes
- QuickTime
- Apple Software Update
- Apple Mobile Device Support
- Bonjour
- Apple Application Support*
At this point you can now install the newest iTunes and you should be able to sync your iPhone without any issues.
*iTunes 9 or later
This worked beautifully!!!! Thanks soooooo much for your help
thank you wery much it was realy work….you are profesional…I was look 3 hours for it
Tried but no luck and it seem that the Apple Mobile Device is not installed as it’s not in the uninstall list.. tried to intall it manually by extracting the .msi file and came up with:
the installer encountered errors before apple mobile device support could be configured
your system has not been modified. To retry these operations at a later time, please run the installer again.
Help ! I’m now without iTunes !!!
email me at [removed by admin] if you want to …
DITTO to what Aminproww says. I uninstalled Apple Mobile Device Service, but it’s not in the iThunes 9.0.3 64Bit download. What do I do???????????? I’ve looked for it everywhere on Apple’s site but nothing’s coming up.
Hello. My friends iPhone is awesome, but the iPad looks just so great so I can’t figure out which to get? What do you suggest?
@Buford – I’d suggest buying the most expensive one available and then smashing it off your forehead. The iPad is a glorified pile of crap. Buy a real tablet.
I really liked your blog! nice
thank you soooo much man! i spent so much time on this i really appreciate it!
I’ve been looking for a while for a good article regarding this issue . Searching in Yahoo I found this great blog. After reading this information I’m very happy to say that I have found exactly what I was looking for. I will make sure to bookmark site and check it out more often . Thanks!
Hey, that was a great article. You make some really great points.
I personally think Apple is going too far with the secrecy about their new products. Case in point, the next iPhone. One gets lost in a bar by a drunk employee, and the person who finds it tries to return it. Apple won’t take it because they don’t believe him, so he sells it to Jason Chen, and they’re in hysterics about it and are charging him with a felony. I personally find it ridiculous.
Thanks for the read!
dude i soo damm needed help on this man… my problem is crazzy 1…
i did wat u said b4 but wen i try 2 ree install 9.0.2.25… its saying “‘Another installation is in progress. You must complete that installation befre continuing this one”‘… wat 2 do plzzz help… plzzz…!!
den it says retry or cancle…
wen i retry again n again it dose happen 2 install but Quick time player dosnt get installed..:(
then i downloaded Quick time player seprate n den run itunes again but showing same problem…!!!
n d worse part is in d control pannel now-
*Apple Mobile Device Support
*Bonjour
is not there only..:(
Plllzzzzz… PPLllzllzzzz help…!!!
I tried everything….finally I uninstalled “DefenseWall_Personal_Firewall” (SandBox Prog.)and rebooted.
iTunes – CopyTrans – etc. all installed and worked fine afterwords.
I came across this post and it works for me.
Solution is to install Apple’s Mobile Device manually. No need to uninstall Itunes. Window will regconize Iphone after AMD is installed.
>>>>>
Hi – I tried the above and other methods and was about to give up as nothing was working at all. Then I stumbled across the following which worked perfectly for me athough I was using iTunes 8.x rather then the 7.x series: http://discussions.apple.com/thread.jspa?threadID=1017414&tstart=45 The breakdown is this:
There overview of what we’re going to do is:
1) We’re going to make sure Apple’s Mobile service is installed. By extracting the install file from the main setup file using WinRar.
2) We’re going to make sure that service is started.
3) We’re going to make sure the iPhone is using the right driver to talk to it.
You’ll need to use the Device Manager, Services Manager and install WinRar. If these steps are too complex for you, just ask a friend to do them.
Start by closing iTunes and pluggin in your iPhone with the power on.
1) Now Make sure Mobile Service is installed (steps these follow)
a) Have a copy of the iTunes 7.5 setup file (download it if you don’t have it)
b) Download winRar and install it.
c) After winRar is installed, right click the iTunes setup file (iTunes75setup) and choose extract to iTunes75Setup\
d) Go into the newly created iTunes75Setup folder
e) Double click AppleMobileDeviceSupport (.msi)
f) Install it
2) Make sure Apple Mobile Device serve is turned on via Services.
a) Go to start, run
b) type in services.msc and click ok
c) Find Apple Mobile Device, right click and choose start (or restart)
3) Install the correct driver for the iPhone via Device Manager
a) Go to start, run
b) Type in devmgmt.msc and click ok
c) Expand Imaging devices and right click Apple iPhone
d) Choose Update Driver
e) Choose ‘No, not this time’ radio, click next
f) Choose ‘install from a specific location (advanced)
g) Choose ‘Search for the best…’
h) Uncheck Search removable media…
i) Check Include this locaiton in search
j) in the text box type/paste the below line:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
If any of the driver update steps are missing or differ on your system but you see the Apple iPhone device, then you can try to change its driver to the driver in the above listed folder using whatever steps yours shows.
If you’re using a foreign Windows then the word ‘Program Files’ may be something different like ‘Programmer’ so change it accordingly… You can always click browse instead and manually find the folder.
k) click next, then after it installs click Finish.
Now you can open iTunes and it will be able to detect and talk to your phone.
Worked like a charm for me!
Hello, just been looking through this site – love it. The iPhone is certainly changing for the better with the launch of the iPhone 4 don’t you think? I’m a bit skint at the moment so looking forward to getting my free iPhone in a week or two. Martin
thanks for sharing
I was trying to jailbreak my phone and kept encountering this error when i downgraded my itune version using this tut [link removed by admin]
thanks to you man, you saved me:) much love
I am having the same problem, but its for my iPod Touch. It has the same mssg pop up every time. I have done this step severral times. from information on this site and aldo information from Apple. Yet it fails to help me sync my iPod Touch. And yes I am downloading the right iTunes (64bit) but the same message still pops up. Any help will be appreciated.