This iPhone Cannot Be Used Because the Required Software Is Not Installed
25
NovJust as I was in the middle of installing iTunes my computer locked up. I rebooted and ran the installation again only to be presented with the following error after plugging in my phone:
A quick reinstall of iTunes left me in the same boat. It turns out that you have to remove several Apple products in a specific order before reinstalling iTunes. So open up your Control Panel then uninstall these components in the following order:
-
iTunes
- QuickTime
- Apple Software Update
- Apple Mobile Device Support
- Bonjour
- Apple Application Support*
At this point you can now install the newest iTunes and you should be able to sync your iPhone without any issues.
*iTunes 9 or later
Thanks U so much for the help..
great job men this has helped million of people thumbs up!!!
it helped me YAYYYYYYYYYY !!!!
OMG! I’ve been scratching my head for damn near two weeks now! You’re a total life saver!
Thank you so SO much! I was about the throw things!
I had tried itunes uninstall, change/repair, add software… everything. Finally, I tried this, and itunes recognizes my phone again! Thank you for posting this!
Genious!
Totally worked!
Thanks a million!!!
That worked like a charm, thanks.
This did not work for me. Any other suggestion??
I’ve tried this but it did not help. Also, I don’t have to uninstall Quicktime when removing the software, because it never installs with the other Apple other products. Help?
Thanks a lot, you helped me, ITunes recognizes my phone back.
THANK YOU!! I was going bonkers trying to fix this! You are a lifesaver.
wow! you are great!
You just saved my life. I want to give you a high-five in person one day. Thank you.
It worked! Thank you soooo much.
Thank you it fixed my problem!
THANK YOU, THANK YOU, THANK YOU!!! I have been sitting here trying to figure this out for the last 3 hours. (off and on… walking away from the computer so I didnt break it.) I even called Apple and they wanted to charge me some ridiculous fee. I followed your steps and it WORKED!
wwwwwwoooooooowwwwwwwwwww
I love you ssssssooooooooo much
Thank you very much!!! Very helpful
Thanks a LOT
It worked for me also and I am highly relieved. Thanks so much for posting these instructions!
Thank you so much!! this totally worked! i cant thank you enough! life saver!!!
Thank you it works every time, this is my 2nd need to follow these steps to get the iphone to be connected. Any word on iTunes fixing this glitch? How many people are suffering this same problem in complete frustration before it gets FIXED?
Many thanks for your help. I’ve tried to install itunes again and again, but only after I used your guide, did it work.
You are a god
U R the best man thx for ur help
it worked,thanks
My Iphone froze this morning and I have been trying to reboot but it it not working. I also got the error message about installing the 64 version of Itunes. I think I am going to have to try the restart option but I don’t want to lose all my contact info and other data in phone. Does anyone know how I can backup my phone data another way or instal the 64 version of itunes with a frozen phone.
This works for the Ipod touch as well. I plugged in my ipod touch and it came up with this message, since then I’ve searched on youtube and other websites but nothing actually worked and I was pulling my hair out because this Ipod is just problem after problem. I stumbled on this and because I really didn’t want to uninstall and re-install it again but I had no choice so I gave this a shot and everything is working again! So thank you!
This solution works for I-pads also and for 32-bit version. Thank you.
This worked perfectly on Win7, 32-bit and iPhone 5 — thank you!!!
I spent hours trying to fix this error then I ran across this article. It worked for me. Awesome, Thanks!
THANKS!!!! It worked.
Worked like a charm – awfully thankful !
Wowwwwwwww,……… Thanks a lot,… really worked,……. super
Omg, thankyou soooo much! I was going crazy about it!
thanks a lot! It’s easy and it worked like a charm