This iPhone Cannot Be Used Because the Required Software Is Not Installed

Just as I was in the middle of installing iTunes my computer locked up. I rebooted and ran the installation again only to be presented with the following error after plugging in my phone:

This iPhone cannot be used because the required software is not installed.  Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes.

A quick reinstall of iTunes left me in the same boat. It turns out that you have to remove several Apple products in a specific order before reinstalling iTunes. So open up your Control Panel then uninstall these components in the following order:

  • iTunes

  • QuickTime
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Application Support*

At this point you can now install the newest iTunes and you should be able to sync your iPhone without any issues.

*iTunes 9 or later

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101 Responses to “This iPhone Cannot Be Used Because the Required Software Is Not Installed”

  1. christine says:

    Thanks U so much for the help.. 😉

  2. deffjam says:

    great job men this has helped million of people thumbs up!!!

  3. kristynnj says:

    it helped me YAYYYYYYYYYY !!!! 😀

  4. Marc B. says:

    OMG! I’ve been scratching my head for damn near two weeks now! You’re a total life saver!

  5. Lindsey G says:

    Thank you so SO much! I was about the throw things!

  6. justme says:

    I had tried itunes uninstall, change/repair, add software… everything. Finally, I tried this, and itunes recognizes my phone again! Thank you for posting this!

  7. william says:

    Totally worked!
    Thanks a million!!!

  8. Krish says:

    That worked like a charm, thanks.

  9. Kelly says:

    This did not work for me. Any other suggestion??

  10. Kelly says:

    I’ve tried this but it did not help. Also, I don’t have to uninstall Quicktime when removing the software, because it never installs with the other Apple other products. Help?

  11. Fady says:

    Thanks a lot, you helped me, ITunes recognizes my phone back.

  12. Katherine says:

    THANK YOU!! I was going bonkers trying to fix this! You are a lifesaver.

  13. Aeone says:

    wow! you are great!

  14. Captain Awesome says:

    You just saved my life. I want to give you a high-five in person one day. Thank you.

  15. smarto says:

    It worked! Thank you soooo much.

  16. B says:

    Thank you it fixed my problem!

  17. Momma3 says:

    THANK YOU, THANK YOU, THANK YOU!!! I have been sitting here trying to figure this out for the last 3 hours. (off and on… walking away from the computer so I didnt break it.) I even called Apple and they wanted to charge me some ridiculous fee. I followed your steps and it WORKED!

  18. FaRaZ says:

    I love you ssssssooooooooo much

  19. Informant says:

    Thank you very much!!! Very helpful

  20. Ivo says:

    Thanks a LOT

  21. Nihilistic says:

    It worked for me also and I am highly relieved. Thanks so much for posting these instructions!

  22. S says:

    Thank you so much!! this totally worked! i cant thank you enough! life saver!!! 😀

  23. Kevin says:

    Thank you it works every time, this is my 2nd need to follow these steps to get the iphone to be connected. Any word on iTunes fixing this glitch? How many people are suffering this same problem in complete frustration before it gets FIXED?

  24. Jens says:

    Many thanks for your help. I’ve tried to install itunes again and again, but only after I used your guide, did it work.
    You are a god 🙂

  25. albin says:

    U R the best man thx for ur help

  26. Mark says:

    it worked,thanks

  27. Al says:

    My Iphone froze this morning and I have been trying to reboot but it it not working. I also got the error message about installing the 64 version of Itunes. I think I am going to have to try the restart option but I don’t want to lose all my contact info and other data in phone. Does anyone know how I can backup my phone data another way or instal the 64 version of itunes with a frozen phone.

  28. alex says:

    This works for the Ipod touch as well. I plugged in my ipod touch and it came up with this message, since then I’ve searched on youtube and other websites but nothing actually worked and I was pulling my hair out because this Ipod is just problem after problem. I stumbled on this and because I really didn’t want to uninstall and re-install it again but I had no choice so I gave this a shot and everything is working again! So thank you!

  29. Herman says:

    This solution works for I-pads also and for 32-bit version. Thank you.

  30. TB says:

    This worked perfectly on Win7, 32-bit and iPhone 5 — thank you!!!

  31. Dave says:

    I spent hours trying to fix this error then I ran across this article. It worked for me. Awesome, Thanks!

  32. James says:

    THANKS!!!! It worked.

  33. Matthew says:

    Worked like a charm – awfully thankful !

  34. Govind says:

    Wowwwwwwww,……… Thanks a lot,… really worked,……. super

  35. Zoary says:

    Omg, thankyou soooo much! I was going crazy about it!

  36. alex says:

    thanks a lot! It’s easy and it worked like a charm 😀

  37. Markus says:

    Thanks a lot mate 😀

  38. michael says:

    thank u! I owe u bro

  39. marleen says:

    Thank you so much, man. I owe you.

  40. jordan says:

    thanks heaps, worked straight away

  41. John says:

    Thank you sooo much. You are a legend!

  42. nem says:

    Thank you, it works now. (Y)

  43. sandarababe says:

    Thanks a lot !!! it’s really works !!!

  44. Rawan says:

    Thank you realy much I have been trying to fix this issue for 2 months

  45. NooDang says:

    Thank you so much. It works perfectly! <3<3<3

  46. Ethan says:

    Thanks so much bro…really appreciate youe help

  47. Alison says:

    Every now and then I get the update notification. After I download it it would not install due to the same reasons other readers complained. “Errors occurred while installing the updates. If the problem persists choose Tool>Download Only and try installing manually.” I did that but it did not work. I thought it probably was not working because my system is 64 bit, so I downloaded the 64 bit and installed it. The iPod worked, but the iPone6 did not work, again for the same reason allegedly because the required software was not installed “This iPhone cannot be used because the required software is not installed.Run the iTune installer to remove iTune, then install iTune again.” I first tried to fix the issue by using CCclean but it did not work either. Secondly, I tried uninstall, but it did not work either.
    I wasted valuable hours trying to fix a problem that Apple created in my computer.
    I hope Apple would work and live up to its name because we are in 2016 and this problem has persisted for many years.
    Maybe a class action attorney would initiate a legal action for all people’s wasted time since there is no obvious solution!!

  48. Mitja says:

    Alison, you are completely right. I agree with you 100%. I love Apple products but obviously we should all be going on Samsung Galaxy!

  49. Tye says:

    Oh my god! THANK YOU so much!!!!! I spent hours troubleshooting my iTunes issue. at first i was getting a “iTuneshelper” dll “bad image” error. I uninstalled iTunes and reinstalled but still go the error. I had to physically delete the dll and also go through my registry to remove the keys. Then after a restart, I got the error above that led me here. (I went through 6 other websites first which offered bad advice)

    Your solution solved it. Thanks again!

    P.S. Like Mitja mentioned….I am thinking now about moving over to Samsung. lol!

  50. FettesPS says:

    @Tye – Glad to see this post still has value 8 years later 🙂

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