Just as I was in the middle of installing iTunes my computer locked up. I rebooted and ran the installation again only to be presented with the following error after plugging in my phone:
A quick reinstall of iTunes left me in the same boat. It turns out that you have to remove several Apple products in a specific order before reinstalling iTunes. So open up your Control Panel then uninstall these components in the following order:
-
iTunes
- QuickTime
- Apple Software Update
- Apple Mobile Device Support
- Bonjour
- Apple Application Support*
At this point you can now install the newest iTunes and you should be able to sync your iPhone without any issues.
*iTunes 9 or later
A seasoned Senior Solutions Architect with 20 years of experience in technology design and implementation. Renowned for innovative solutions and strategic insights, he excels in driving complex projects to success. Outside work, he is a passionate fisherman and fish keeper, specializing in planted tanks.
Thank’s Bro. It work
It worked. only your solution worked.
This article is from 2009, and it still works in 2025. This was the ONLY way I was able to get iTunes working for me, since I needed to use a specific older version of it and no matter what I did, it had this error continuously. Thank you very much.
Glad to hear it’s still helping people out!